Replacement Procedure 
If materials under warranty will be returned by the party through dealer or directly and replacements will be given against surrender of system generated acknowledgement give to the party at the time of receipt of defective material.
The Dealer / Customer can avail warranty from Berlia.
One way freight will be borne by the customer. Repaired/Replaced material will be sent to the customer on freight paid basis. Any other levy like OCTROI and like has to be borne by the customer . The customer will provide transit forms wherever required by local tax department.
Replacements and Credit Notes.
If the product is found Dead on Arrival, and received by us WITHIN 15 DAYS of date of our invoice, replacement will be given from fresh stock, provided the goods are returned in original packing, except in case of OEM packing.
We will make best efforts to replace the defective material under warranty across the counter in most cases or materials under warranty would be repaired in SEVEN working days from the receipt of material from the customer. In case the material cannot be repaired, the similar material of the same make & capacity will be given as replacement. In case same material is also not available, then the similar material of other make but the same capacity can be given to the customer subject to his consent.
If material under warranty cannot be repaired/replaced, a credit note as per the current price of the product or the Invoice Value whichever is lower net of Sales Tax/CVD amount will be issued.
In case of warranty by the manufacturer as in case of Seagate , Viewsonic, Philips and like manufacturer , we will help the customer to get the service from the manufacturer or their agents and our responsibility will be limited to that only.
"WE DON’T ACCEPTE Out of Warranty Materials."
